Instagram incorrectly states that some users violated the rules of child sexual abuse

Instagram users have been told by “extreme stress” to the BBC after incorrectly accused the platform for violating the rules of sexual exploitation of the child.

The BBC is in touch with three people who were told by the parents company that their accounts were being disabled permanently, only after their cases should be resumed after the journalists are highlighted.

“I have lost the hours of continuous sleep, loneliness. It is terrible, I do not mention to accuse me on my head,” one of them told BBC News.

Meta refused to comment.

More than 100 people have been contacted by BBC News that claims that Met is incorrectly banned.

Some talk about earnings loss after locking their business pages, while others have highlighted the pain of not having access to pictures and memories for years. Many people look at what affects their mental health.

More than 27,000 people who accuse Met’s restraint system have signed the petition. Supported by artificial intelligence (AI), is incorrectly banned the accounts and then the appeal process that is inappropriate for the purpose.

Thousands of people are also at the Reddit Forum dedicated to the subject and many users have posted about banning social media.

Meta is before Acknowledged the problem of Facebook groups But his platform did not have much widespread effect.

The BBC has changed the names of the people in this piece to protect them.

David, in Abberdin, Scotland, was suspended from Instagram on June 4. He was told that he did not follow the standard of the community of Meta Child sexual abuse, abuse and nudity??

He appealed that day and then disabled on Instagram and his relevant Facebook and Facebook Messenger account permanently.

David found a reddit thread, where many people were posting that they were also wrongly banned on sexual abuse.

“We have lost many years of memories, in my case, 10 years of messages, photos and posts – because of a completely abusive and bad allegation,” he told the BBC News.

He said that the meta is “a problem” with the AI-adhesive replies and its questions with template response. He still has no idea why his account is banned.

“I have lost the hours of continuous sleep, extreme stress, loneliness. It is terrible, I do not mention such a charge on my head.

“Even if you can talk to people on Reddit, but it is difficult to talk to a family member or a colleague to talk and talk. They probably don’t know the reference to the ban.”

The BBC extended the David case in July July in Meta, as one of the children who claimed that they were incorrectly banned child sexual abuse. Within a few hours his account was re -installed.

In the message sent to David and the BBC, the Tech Giant said: “We are sorry that we are not able to use Instagram for a short time. Sometimes, we need to take action to keep our community safe.”

David said, “This is a big weight on my shoulder.

Faisal was banned on Instagram on June 6 for sexual exploitation of the child, and his Facebook account has been suspended like David.

The student in London is launching a career in creative arts, and after being suspended, he was making money on his Instagram page through the Commission. He appealed, and then his account was banned for minutes after he seemed to have done nothing wrong.

He told the BBC News: “I don’t know what to do and I’m really uncomfortable.

“(Meta) I falsely accuse me of a crime of never committing a crime, which also damages my mental state and health, and this has led me to pure isolation in the last month.”

The BBC had also raised its case in July July with the BBC. About five hours later, his accounts were resumed. He received the same email as David with apologizing from Met.

He told the BBC News that hearing the news, he “got a lot of relief”. “I’m trying to limit my time on Instagram now.”

Faisal said he is uncomfortable with the incident and now he is worried that if any background inspection is done on him, the account may be banned.

The third user told BBC News that his accounts were also banned for violating child sexual abuse.

He highlighted his cases to journalists and said that the appeal was “neglected”, the business account was affecting the business account and AI was “labeling as criminal misconduct”.

About a week after the ban on him, his Instagram and Facebook accounts were resumed.

When asked by BBC News, Meta refused to comment on the cases of David, Faisal and Salim, and did not answer the questions about whether there was a problem with misinterpreting children’s abuse offenses.

It appears in one part of the world, however, it is a comprehensive issue.

The BBC has realized that the Chairman of the Science, ICT, Broadcasting and Communication Committee in the National Assembly in South Korea said last month. Meta had confessed to the possibility of wrong suspension For the people of her country.

Dr. Carolina is a social media restraint of Northbria University Blogger and researchers, said that it is difficult to know what the root of this problem is because Meta is not open about it.

However, she suggested that some of the community guidelines may be due to recent changes in the words of the guidelines and the lack of a viable appeal process.

“Meta does not explain that it is often the cause of deletion. We are not private about what was wrong with the algorithm,” she told BBC News.

In the previous statement, Met said: “We take action on accounts that violate our policies and people can appeal if they think we have made a mistake.”

Meta, who has similar to all the major technology companies, has pressured the regulators and the officers from the forefront in recent years to get their platform safe.

Meta told the BBC that he used a combination of people and technology that broke its rules and removed accounts and did not increase the suspension of the wrong account.

Meta says its child sexual exploitation policy The art, created by AI or imaginary characters, is related to children such as materials and “non-real depictions with human equality”.

Meta also told the BBC a few weeks ago It uses technology to identify potentially suspicious behaviorFor example, adult accounts are reported by adolescent accounts, or adults are frequently looking for “harmful” conditions.

Meta mentions that when realizing “exploitation of an open child”, it reports to the National Center for Baps in the United States and the exploited children (NCMEC). The NCMEC told the BBC News that all these reports make available for law enforcement worldwide.